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2629 JD Delft, The Netherlands

Call us

Monday - Friday: 9:00 to 17:30

Mail us

We try to get back to you within 48hrs

Visit us

2629 JD Delft, The Netherlands

Frequently Asked Questions

Is AppScooter available in my country?
Check our service and delivery page to see our latest availability information.
Can I resell AppScooter in my country?
We currently have no plans yet for dealerships, but if you're interested in selling AppScooter, we are seriously considering a reseller program for which you can indicate your interest here. The precise details of the program will be announced later and we greatly appreciate any input or concerns that you might have regarding this, so feel free to leave your input!
Will there be AppScooter dealers?
AppScooter is currently exclusively available through our website. We will be offering test drive events and factory tours at a later time (read about test drives above here)

We currently have no plans yet for dealerships, but if you're interested in selling AppScooter, we are seriously considering a reseller program for which you can indicate your interest here. The precise details of the program will be announced later and we greatly appreciate any input or concerns that you might have regarding this, so feel free to leave your input!
When can I test drive AppScooter?
The first test drive events will be exclusively for our first pre-order customers and investors and will be held in a yet to be announced location in the Netherlands.

Soon after we will update the site so you will be able to apply to a test drive event.

Test drive events in other countries will be announced as they become available. Make sure you stay updated and like us on Facebook so you receive the announcement when we’ve updated the site.
Is my pre-order binding or can I cancel it?
You can cancel your pre-order at any time and get your pre-order payment refunded within about 14 workdays (varies slightly per country and our workload at that moment). Please refer to our Reservation Agreement for all legal details.

When your AppScooter is nearing its production date (for more info on production dates, please see our service & delivery page), we will provide you with a Purchase Agreement which you can choose to either accept or not. Only when you accept and commit to the binding Purchase Agreement will your pre-order no longer be refundable and the remainder of the total price of your order will have to be fulfilled.
What does it cost to reserve an AppScooter?
The first batch of AppScooter pre-orders has been sold out. The second batch will open later this year and the pre-order amount will be roughly 10% of the base price (or its equivalent in your currency). Sign up here to be notified once the second batch opens.
What does AppScooter cost?
AppScooter’s price depends on your configuration and options. The starting price is € 2990 incl. tax. for the EU market. Prices for countries outside the EU and specific delivery costs will follow later this year.

Make sure you stay updated by signing up here, and/or like us on Facebook so you receive the announcement when we’ve updated the site.
What is AppScooter’s weight?
Please check our Specs page for details regarding weight.
Will there be a handguard option?
Though we do not have a separate handguard option, the windscreen option does wrap around the front of the hand grips to stop the wind from hitting your hands.
Will there be a backrest option?
Currently, we do not yet have a backrest option. However, we are seriously considering one and if we receive enough interest we may offer one in the future. Let us know if you’re interested in this here.
What are AppScooter’s dimensions?
Please check our Specs page for details regarding dimensions.
Does AppScooter connect with the internet?
Yes, AppScooter has an internet connection with the latest safety standards that allows the scooter to be updated remotely so we can improve the vehicle through software updates, similar to Tesla. In addition, you can upgrade your data plan (prepaid or monthly) on AppScooter to make use of data with different apps you can run on the 7 inch touchscreen. Please review our section on the cockpit for more information.
Is AppScooter compatible with Android and iOS?
Yes, although the AppScooter touchscreen is powered by Android, through bluetooth you can connect any supported phone from iOS to Android.

We are working on a separate phone app with which you can view and control your AppScooter’s functions and options will be made available for both Android and iOS.
Does the display have a touchscreen?
Yes, the display features a capacitive multi-touch screen that still functions in the rain and with gloves on. Awesome right? However, the interface will be speed restricted, meaning that there are certain features you cannot use while driving at different speeds to ensure safety. Please review our section on the cockpit for more information.
What are AppScooter’s specifications?
Check out our specs page to view a detailed list of specifications.
Are there pictures or videos of a working AppScooter?
Yep! We shot many pictures of our prototyping, development, testing and the rest of the journey during the years. Until recently, we weren’t allowed to release any of these, as not all patents were applied yet. Now we have, and although we’re still careful with sharing some sensitive parts of the technology, we are allowed to share most pictures & videos!

You can find a comprehensive collection of pictures on our social media channels, and here’s a video of AppScooter riding through Amsterdam.

We’re also planning a full on photo shoot in a few months, which we will share with you as soon as it’s here :). So make sure to stay tuned by signing up to our newsletter and/or following us on Facebook.
Where is AppScooter built?
We are currently preparing the setup of our own production line here in the Netherlands. For the latest details on production and availability please see our service & delivery page.
Do you have a working prototype?
Yes we do! In 2015 we were already working on our proof of concept Prototype, which proved that our frame solution was viable and gave us a good benchmark of the current state of suppliers and all needed technological expertise.

We then got our full engineering team together in Q1 2016 and went and developed our Alpha prototype during. We tested Alpha extensively throughout late 2016 and 2017. Our experience with Alpha formed the basis of our current engineering work and allowed us to start our design freeze for the Null-series production run together with our manufacturing partners.

You can see Alpha in action here:

For the latest updates, check out our blog: boltmobility.com/blog
How many AppScooters have been delivered so far?
Check our service and delivery page to see our latest delivery estimate.
How will AppScooter be serviced?
Please go to our dedicated service and delivery page for details on servicing.
When will the first AppScooters be delivered?
Check our service and delivery page to see our latest delivery estimate.
I still found a security problem with AppScooter or your website, where can I report it?
Awesome, we love to improve all of our code and try to implement fixes asap. Please send details of your find to [email protected]. We may issue a reward at our discretion depending on how awesome your hack was.
How is AppScooter protected against theft or hacking?
AppScooter uses state of the art theft prevention on both hardware and software levels. We utilise a hardware encrypted ECU as our central processor that gets input from all the different sensors that can sense when someone is tampering with the scooter. With accelerometers, gyroscopes and on board cameras the ECU identifies various hostile movements and takes precautions such as sounding the alarm or taking a picture of the culprit, uploading it to the cloud and warning him/her that unless he/she stops the activities, we will notify the local authorities with his/her picture.

When someone does steal it, by placing it inside a van for example, AppScooter's ECU will corrupt parts of the software of all essential hardware (motor controller, battery management system, Android controlller, etc.), making it almost worthless unless you have our device specific unlock code to reset them.

To hack our ECU, you'd need a very expensive and expert electron microscope and about 6 months of time in a dedicated lab. Then you would have hacked 1 unit. We don't expect the average thief to have access to this kind of equipment and if they did, they could just as well steal and hack a Tesla/Audi/BMW.

Of course next to all of this we also cover the basics with GPS tracking and integrated locks (steering, optional ART 4 rear wheel and optional ART 5 cable lock).
Can I get the 7kw version to run at 25km/h and then get it registered as a moped in the EU?
Unfortunately not in the EU. If you choose a 7kW motor, in the EU, this is automatically a motor scooter, meaning it requires a motorcycle driver’s license and needs motorcycle plates.
When is AppScooter seen as a moped and when is it seen as a motorbike?
The combination of your selected motor and your legal speed determine the legal license plates your scooter requires.

Examples:
1. If you choose a 7kW motor, in Europe, this is automatically a motor scooter, meaning it requires a motorcycle driver's license and needs motorcycle plates.
2. If you choose a 4kW motor, but a legal maximum speed of 25km/h in The Netherlands, this is a blue license plate "snorfiets". 
3. If you choose a 4kW motor, but a legal maximum speed of 45km/h in The Netherlands, this is a yellow license plate "bromfiets".
4. If you choose a 4kW motor, but a legal maximum speed of 75km/h in The Netherlands, this is a motor scooter, meaning it requires a motorcycle driver's license and needs motorcycle plates.

We haven't yet had the time to look at the different regulations for each country in the world, but for now please refer to your local legal system to determine which one you want. After placing your reservation you are still able to change your configuration and we will notify you ahead of time to finalise your design. If you have any specifics that you know of and feel we should mention here, please let us know via [email protected]
Does AppScooter still require a monthly payment plan for the battery?
Nope! This used to be the case all the way at the beginning, but we managed to reduce costs to eliminate this. So happy days :)
How long does it take to charge it fully?
Please check our Charging info block for details regarding charging.
How do I charge AppScooter?
Please check our Charging info block for details regarding charging.
Can AppScooter’s battery pack be easily removed?
Yes you can! After many requests from customers, we’ve found an innovative way to make our modular battery easily removable with a nice casing and carrying handle so you can charge it indoors. This is more practical for those of you living in an apartment without an existing wall socket near the ground floor. You can easily take it out via the buddy space and simply take it with you inside.
Can I import AppScooter to my country?
AppScooter is currently exclusively available through our website. We will be offering test drive events and factory tours at a later time (read about test drives here)

We currently have no plans yet for dealerships, but if you're interested in selling AppScooter, we are seriously considering a reseller program for which you can indicate your interest here. The precise details of the program will be announced later and we greatly appreciate any input or concerns that you might have regarding this, so feel free to leave your input!
Do you have a showroom in my country?
We do not have a public showroom as of yet. Currently AppScooter is only available on our site. Please see the items on test drives and view our service and delivery page for more details on availability.
Can I enter the design contest from my country?
The Design Contest is open worldwide (except for restricted list countries such as Cuba, Iran, North Korea, Sudan and Syria).

However, you will receive your AppScooter once we roll out in your country. Check our service & delivery page for the latest delivery details.